TERMS & CONDITIONS
Due to the fact that we are a very small team, and all of our items are made to order in house by our own two hands, the average wait time for an order to be delivered is about 3 weeks. However sometimes when there is a spike in the amount of orders, that wait time can increase to about 3-4 months. Keep in mind, this depends on the time of year and the items you have orders so delivery time can be more or less. We strive for quality and satisfaction which is why each order comes with free stickers at no extra cost. We thank you for your patience and understanding. Due to the fact that all items are made to order, all sales are final unless otherwise stated by us.
Please note: Sometimes we can experience delays causing a delay in shipment. By pressing checkout on the checkout page, you acknowledge that delays in delivery of your order are possible and in the case of an order delay you will receive your item, just may take longer than expected. Due to the fact that all items are made to order and each item is unique, once an order has been placed it cannot be cancelled. If you wish to cancel there is a $10 fee if your cancellation is approved. We are not responsible for any customers who failed to read these terms and conditions before placing an order.
We give the customer an option to enter their connect address upon checkout. We are not responsible for incorrect address inputs and address changes. We ask that you please keep that in mind before checking out the item.
Prelude Nation collects any Personal Information regarding a specific person. This information includes, but is not limited to name, address, telephone number, email address, birth date, information about the person’s activities and purchases. This also includes sensitive information, such as your credit card number.
THE INFORMATION WE GATHER
At Prelude Nation we collect and store your personal and transactional information in our customer database. This information is used to process your transactions, and cater to your customer service requests. You may also receive both printed and electronic communications from us about new products, discounts, and special promotions.
AGGREGATE DATA AND INFORMATION USAGE
Along with personal information, we collect and store records about the products purchased pages viewed by all visitors to our website. This data is aggregated to provide us with specific shopping trends on our website. Our Web servers automatically collect information about each visitor who requests Prelude Nation Web pages, including your computer’s IP address. Through the use of this information, we are able to tailor a unique shopping experience for our customers.
CLICK-STREAM DATA AND COOKIE TECHNOLOGY
Click-Stream information is used to process your order and ensure delivery to you. This information will allow us to see how what pages are visited and what features are used. In addition, this information is aggregated to disseminate current shopping trends of our consumers. This information will not reveal your identity or be linked to you personally. Prelude Nation may also utilize cookies to analyze data as well. Any information that these third parties collect via cookies and action tags is completely anonymous. We use this information to complete, analyze and support your purchases from ThePreludeNation.com and use of the ThePreludeNation.com web site to comply with any requirements of law and to determine the commissions for our Affiliates. This information may be provided only to our staff and any third-party involved in the completion of your transaction.
EMAIL SUBSCRIPTION PREFERENCES
Providing Prelude Nation your e-mail address opts you in to receive Prelude Nation e-mail newsletters. You may choose at any time to discontinue receiving e-mail newsletters by opting out or unsubscribing. Prelude Nation will not rent, sell or give your e-mail address to any other organization for the purposes of marketing or solicitation. Prelude Nation will need to supply your e-mail address to specific service providers who deliver e-mail on our behalf. However, third-party service providers are contractually prohibited from using your information for any purpose other than in accordance with the terms of their agreements with Prelude Nation.
*Please note: You may be contacted by email, mail, or telephone regarding any placed order on ThePreludeNation.com
COMMUNICATIONS FROM LIFTED RESEARCH GROUP OTHER COMPANIES
Prelude Nation uses third-party companies to help us provide products and services to you, to assist in market research, to manage personal and sensitive information, or to fulfill promotions and communicate with you. ThePreludeNation.com is not responsible for privacy practices of these companies. All companies that work with Prelude Nation are restricted from using any information in any manner other than providing you with the products and services available from Prelude Nation.
Prelude Nation will release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property or safety of ThePreludeNation.com, our users or others.
By using the ThePreludeNation.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.
INTERNATIONAL SHIPPING POLICIES
Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. Your Shipping charge and service will vary based on package weight and country of destination. All packages shipping internationally cannot exceed 4lbs.
Please allow 10-25 business days for orders shipping internationally to be delivered.
Customs and Duties
All applicable custom fees, taxes and duties are the sole responsibility of the customer Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.
Prelude Nation is NOT responsible for items lost or held at customs. Please assure that your address is CORRECT before placing your order,
Orders shipping to international PO Boxes will be sent via USPS first-class. Tracking numbers are available through USPS until international package leaves the United States. Once your package leaves the United States it is then in the hands of your local post office and will not have a tracking number.
Packages going to Australia will be handed off to:
Australia Postal Corp -613 8847 9045
Packages going to the UK will be handed off to one of the two listed below:
Parcel Force- 08448 00 44 66
Royal Mail- 08457 740 740
All prices shown on the ThePreludeNation.com website are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and ThePreludeNation.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.
Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
• New Year’s Day
• Martin Luther King’s Birthday
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The Day After Thanksgiving Day
• Christmas Day