TERMS & CONDITIONS

DELIVERY TIMES

 

Due to the fact that we are a very small team, and all of our items are made to order in house by our own two hands, the average wait time for an order to be delivered is about 3 weeks. However sometimes when there is a spike in the amount of orders, that wait time can increase to about 3-4 months. Keep in mind, this depends on the time of year and the items you have orders so delivery time can be more or less. We strive for quality and satisfaction which is why each order comes with free stickers at no extra cost. We thank you for your patience and understanding. Due to the fact that all items are made to order, all sales are final unless otherwise stated by us.

ORDER DELAYS

Please note:  Sometimes we can experience delays causing a delay in shipment. By pressing checkout on the checkout page, you acknowledge that delays in delivery of your order are possible and in the case of an order delay you will receive your item, just may take longer than expected. Due to the fact that all items are made to order and each item is unique, once an order has been placed it cannot be cancelled. If you wish to cancel there is a $10 fee if your cancellation is approved. We are not responsible for any customers who failed to read these terms and conditions before placing an order.

DELIVERY ADDRESS

 

We give the customer an option to enter their connect address upon checkout. We are not responsible for incorrect address inputs and address changes. We ask that you please keep that in mind before checking out the item. 

 

PERSONAL INFORMATION

 

Prelude Nation collects any Personal Information regarding a specific person. This information includes, but is not limited to name, address, telephone number, email address, birth date, information about the person’s activities and purchases. This also includes sensitive information, such as your credit card number.

 

THE INFORMATION WE GATHER

 

At Prelude Nation we collect and store your personal and transactional information in our customer database. This information is used to process your transactions, and cater to your customer service requests. You may also receive both printed and electronic communications from us about new products, discount